Privacy Policy
Last updated: 2025-01-15
Turismo em Pomerode ("we", "our") operates the platform turismoempomerode.com.br. This Privacy Policy describes how we collect, use, and protect your personal information in accordance with the Brazilian General Data Protection Law (LGPD - Law 13.709/2018).
Data we collect
We collect personal data that you provide directly when registering, booking experiences, or interacting with the platform. This includes: name, email, payment data, booking history, and language preferences. We also automatically collect data such as IP address, browser type, and platform usage data through cookies and similar technologies.
How we use your data
We use your personal data to: process and manage your bookings; send confirmations and updates about your bookings; improve our services and personalize your experience; comply with legal and regulatory obligations; with your consent, send marketing communications.
Data sharing
We share your data only with: experience operators (to process bookings); payment providers (ASAAS) to process transactions; service providers essential for platform operation; PostHog when you authorize analytics; and Sentry for technical error monitoring. We do not sell your personal data to third parties.
Your rights (LGPD)
Under the LGPD, you have the right to: access your personal data; correct incomplete or outdated data; request anonymization or deletion of unnecessary data; request data portability; revoke consent at any time; request information about entities with which we share your data.
Data export and deletion
You can export all your personal data or deactivate your account in your profile settings. Deactivation can be reversed at any time; we will email you about 30 days before permanent deletion. After 6 months of inactivity, your personal data will be permanently anonymized.
Data security
We adopt technical and administrative measures to protect your personal data against unauthorized access, loss, or alteration. We use encryption, access control, and regular security audits.
Cookies
We use essential cookies for login, security, and platform operation. With your consent, we use PostHog and UTM parameters in session storage to understand site usage and improve our services. You can accept, reject, or revoke analytics cookies at any time in cookie preferences. Technical error monitoring through Sentry remains enabled without session replay recording.
Contact
To exercise your rights or clarify questions about this policy, contact us: privacidade@turismoempomerode.com.br